All items purchased through this website will be embroidered. No returns due to the customization. For any unembroidered items submit an order by emailing Customer Service at firstname.lastname@example.org. Combining orders will save you money on shipping! Free shipping on orders over $200 and standard $12 shipping on orders under $200. No minimums on orders. SanMar has added new products to their catalog that are not available yet. If it says that it is new, it might not be available for ordering yet.