All items purchased through this website will be embroidered. No returns due to the customization. For any unembroidered items submit an order by emailing Customer Service at firstname.lastname@example.org. When checking out select the "Pickup" option for shipping as all orders will be delivered by us to Kahlo. No minimums on orders. SanMar has added new products to their catalog that are not available yet. If it says that it is new, it might not be available for ordering yet.